Refund Policy
At Metricade, we prioritize providing quality digital products to our customers. Due to the nature of digital goods, refunds, and exchanges are subject to specific conditions. Please review the following policy to understand our approach to refunds and exchanges.
1. Non-Refundable Digital Goods
All purchases of digital goods from Metricade, including but not limited to vouchers, game points, activation codes, and other downloadable content, are non-refundable and non-exchangeable once delivered to your account, except as outlined below.
2. Incorrect Item Delivered
If an incorrect digital good was delivered to you due to an error on Metricade’s part, we will take corrective action by either providing the correct item or issuing a refund.
To request a correction or refund for an incorrect item, please contact us within six months from the purchase date with your order details and a description of the issue. Requests made after this period will not be eligible for a refund or exchange.
3. Request Process
To initiate a refund or exchange due to an incorrect item delivery:
- Contact Metricade Support at support@metricade.com with your order details and a description of the issue.
- Our team will review your request and verify the delivery details.
- If approved, we will either issue the correct item or process a refund to your original payment method.
4. Processing Time
Once approved, refunds may take up to 10 business days to reflect in your account, depending on your payment provider’s processing time.
5. Policy Amendments
Metricade reserves the right to update this Refund and Exchange Policy at any time. Changes will be posted on our website, and we encourage you to review this policy periodically.
For further assistance, please contact Metricade Support at [email protected].
Last updated: 09 November 2024
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All items are delivered instantly and digitally via email upon successful payment. Please verify your email address before completing the purchase to ensure prompt delivery.
We accept major credit and debit cards and PayPal, offering flexible and secure payment options for customers globally.
Due to the digital nature of our products, we uphold a strict no-refund and no-replacement policy once an item has been delivered. Please carefully confirm your selections before purchase.
If you experience any issues, our dedicated 24/7 support team is available to assist you. Contact us through our support channels, and provide your order details for prompt assistance.
Most of our products are globally accessible, but some may have regional restrictions. Please review the product description for any specific usage limitations before purchase.
Our platform is committed to delivering a secure and dependable purchasing experience. We partner with trusted suppliers, use encrypted payment methods, and provide 24/7 customer support to ensure your transaction is seamless. With instant digital delivery and a track record of customer satisfaction, we prioritize reliability and transparency in every step of the process.
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